Frequently Asked Questions


What Shipping Methods Are Available?

Freight shipping: This method is used for large or heavy items that cannot be shipped through standard carriers. It may involve specialized handling and delivery arrangements.

Do You Ship Internationally?

This is typically the most economical option, with delivery times ranging from a few days to a couple of weeks, depending on the destination.

How Long Will It Take To Get My Package?

This is the fastest shipping option available, often guaranteeing delivery within 1-2 days. It tends to be the most expensive shipping method.


What Payment Methods Are Accepted?

Therefore, to use Payoneer for online purchases, you would typically need to withdraw funds from your Payoneer account to your bank account or link your Payoneer Mastercard to your account and then use it as a standard debit card for purchases wherever Mastercard is accepted.

Is Buying On-Line Safe?

When making online purchases, use secure payment methods such as payoneer andother reputable payment gateways. Avoid using wire transfers or sending cash,

Order & Retunrs

How do I place an Order?

Go to your shopping cart or bag to review the items you've added. Make sure the quantities and options are correct.

How Can I Cancel Or Change My Order?

If you've just placed your order, check the order status immediately to see if it's already been processed. If it hasn't been processed yet, you may have a better chance of canceling or changing it.

Do I need an account to place an order?

Many online stores offer a guest checkout option, allowing you to make a purchase without creating an account. With guest checkout, you typically provide your shipping and billing information during the checkout process, but you don't create a permanent account with the website.

How Do I Track My Order?

If you created an account during the checkout process, log in to the retailer's website and navigate to your order history or account dashboard. You should find a section that displays the status of your recent orders along with tracking information.

How Can I Return a Product?

Before initiating a return, carefully review the retailer's return policy to understand the eligibility criteria, timeframe for returns, and any associated fees or conditions. This information is usually available on the retailer's website or included in the order confirmation email.
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